Privacy Policy

Effective Date: 03/01/25 
Last Updated: 03/18/25 
 
1. Introduction  

Welcome to Act Angel AI. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information, including details on our SMS communications policy. By using our services, you agree to the terms outlined in this Privacy Policy.
 
2. Information We Collect
  
We may collect the following types of information:

- Personal Information: Name, phone number, email address, and property details provided when signing up for Act Angel AI services.

- Service Requests: Details of maintenance requests, service appointments, and other interactions.

- Communication Data: SMS communications, emails, and chatbot interactions.

- Technical Data: IP address, browser type, and device details for security and analytics.
 
3. How We Use Your Information
  
We use your information to:

- Provide and improve our AI concierge services.

- Facilitate service requests and appointments.

- Send SMS notifications about service updates, appointment confirmations, and reminders.

- Communicate important account or service-related information.

- Ensure compliance with applicable laws and regulations.
 
4. SMS Communications & Opt-In Policy
  
By using Act Angel AI’s services, you consent to receive SMS messages related to maintenance requests, service confirmations, concierge updates, and other notifications.
 
How Users Opt-In:

- Tenants opt-in by requesting services through our website (www.actangel.ai) or by texting START to our number.

- Opt-in may also occur when a tenant provides their phone number during lease agreements with property managers who use Act Angel AI’s service.

- Users may confirm their enrollment by replying YES to a welcome message.
 
How Users Opt-Out:

- You can opt out at any time by replying STOP to any message.

- You can also contact us at support@cloudsteer.com to request removal from SMS communications.

- Opting out of SMS does not affect other communications, such as email or in-app messages.
 
5. How We Store and Protect Your Data
  
- We implement security measures to protect your personal information from unauthorized access, loss, or misuse.

- Phone numbers and service data are stored securely and only used for providing Act Angel AI services.

- We do not sell or share your information with third-party marketers.
 
6. Sharing Your Information 

We may share your information with:

- Service Providers: Contractors and vendors fulfilling tenant service requests.

- Property Managers: If you are a tenant using Act Angel AI through your property manager, they may access service request details.

- Legal Compliance: When required to comply with legal obligations.
 
7. Cookies & Tracking Technologies 

Our website may use cookies to enhance your experience, track analytics, and improve our services. You can adjust cookie settings in your browser.
 
8. Updates to This Privacy Policy 
 
We may update this Privacy Policy periodically. The latest version will always be available at [www.actangel.ai/privacy-policy].
Continued use of our services after an update constitutes acceptance of the revised policy.
 
9. Contact Us 
 
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

- Email: support@cloudsteer.com
- Phone: 
India: (+91) 844 848 1032
USA: (+1) 415 770 0224
SINGAPORE: (+65) 3129 8221
UAE (Local): ‪(‪+971) 54 563 1776

- Website: www.actangel.ai
 
By using Act Angel AI, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.